Frequently Asked Questions
Everything you need to know about styling your home with Alfresco Emporium.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country, with delivery typically taking 3-7 business days for metropolitan areas. Expedited shipping options are available at checkout for urgent home decor needs.
Do you offer international shipping for your products?
Currently, we ship exclusively within the domestic market to ensure our fragile homewares arrive in perfect condition. Please contact our support team for specialized quotes on high-value international orders.
What is your return policy for home decor and furniture?
We want you to love your space. If you are not satisfied with your purchase, you can return most items in their original packaging within 30 days for a full refund or exchange, excluding shipping costs.
How do I care for my Alfresco Emporium textiles and furniture?
Each product comes with specific care instructions. Generally, we recommend keeping natural timber and fabrics away from direct sunlight and using specialized cleaners to maintain the longevity of your pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for a more flexible shopping experience.
Can I track my order once it has been dispatched?
Yes. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.